Consumer Info

AMERICAN TITLE CORPORATION OVERALL CLIENT SATISFACTION

As based on Vendor performance reports supplied to us by a single banking institution for the year 2003:

TIMELINESS PERFORMANCE

Average Orders placed (3month period): 3,000
Average Orders out-of standard: 3.4%
Average Orders in standard: 96.6%
Average turnaround time: 2 days

CUSTOMER SATISFACTION

Attitude towards customers: 100% Excellent
Cooperation in resolving problems: 100% Excellent
Returns phone calls in a timely manner: 100% Excellent
Follows up on transactions: 100% Excellent